At ZIUSA PAKISTAN, we strive to ensure your utmost satisfaction with every purchase you make. However, we understand that there may be instances where you may need to return an item. Please review our return policy carefully before initiating a return:
1. Condition of the Item: The item must be returned in its original and undamaged condition. We reserve the right to reject returns if the item is not in its original condition or shows signs of damage.
2. Initiating a Return: To initiate a return, please contact our customer service team within 48 hours of receiving the item. You can reach out to us via email info@ziusa.com.pk OR WhatsApp on 03332911040. Please provide your order number and reason for return.
3. Customer Responsibility: The customer is responsible for covering the return postage fees. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Process: Upon receipt of the returned item and verification of its condition, ZIUSA PAKISTAN will initiate the refund process. Refunds will be issued within 14 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
5. Exceptions: Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact our customer service team for clarification before initiating a return.
6. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.
8. Policy Updates: ZIUSA PAKISTAN reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from ZIUSA PAKISTAN, you agree to adhere to the terms and conditions outlined in this return policy.
If you have any further questions or require assistance regarding our return policy, please do not hesitate to contact our customer service team. Thank you for shopping with ZIUSA PAKISTAN. We appreciate your business!
